Hbo9 takes your privacy seriously. This document clearly explains how we collect, use, store, and protect your personal information when you use our platform.
Last updated: 1 January 2026The core principles that guide how hbo9 handles every piece of information you entrust to us
All data transmitted between your device and hbo9 servers is protected by 256-bit SSL encryption and TLS 1.3 protocol. This means your personal and financial information cannot be intercepted by any third party during transmission.
Hbo9 does not sell, rent, or disclose your personal information to any marketing company or external party without your explicit consent. Your data belongs to you, not to us as a business asset.
Every hbo9 player has the full right to access, correct, download, or request deletion of their personal data. The process is straightforward and can be initiated by contacting our support team.
Player data is stored in high-grade data centers with strict physical and digital access controls. Data backups are performed regularly to ensure your information remains safe and recoverable in the event of an unexpected incident.
Hbo9 operates in accordance with the principles of Malaysia's Personal Data Protection Act (PDPA) and relevant international standards. We ensure every aspect of our data handling complies with applicable legal requirements.
In the event of any security incident involving your data, hbo9 is committed to notifying you within the timeframe required by law. We will never conceal any issue that could affect your privacy.
Hbo9 is an online entertainment platform fully committed to protecting the privacy of every user. We understand that your trust is our most valuable asset, and we take our responsibility to safeguard the personal information you share with us seriously.
This Privacy Policy clearly and transparently explains how hbo9 collects, processes, stores, and protects your personal data. It also outlines your rights as a data subject and how you can exercise those rights.
This policy applies to all services offered by hbo9, including access via the official website, Android and iOS mobile apps, and any of our official communication channels. This document should be read together with the hbo9 Terms and Conditions as a complete agreement between you and us.
Hbo9 collects various types of information depending on how you interact with our platform. Generally, the data we collect falls into three main categories:
| Data Category | Examples of Information | Requirements |
|---|---|---|
| Identity Data | Full name, date of birth, ID card number, facial photo | Mandatory – for KYC and age verification |
| Contact Data | Email address, phone number, residential address | Mandatory – for account communications |
| Financial Data | Bank account number, card details, transaction records | Mandatory – for payment processing |
| Technical Data | IP address, device type, web browser, access logs | Automatic – for system security |
| Usage Data | Game history, wagering records, gaming preferences | Automatic – for service improvement |
We only collect data that is strictly necessary for the stated purposes. hbo9 does not collect sensitive information such as medical records, political views, or religious beliefs.
Hbo9 collects your personal information through the following channels:
Hbo9 uses your personal data only for legitimate, stated purposes. The following is a complete list of how we use your data:
Hbo9 does not sell or disclose your personal data to third parties for marketing purposes. However, there are certain situations where we need to share your information with the following parties to ensure our services function properly:
Every third party that receives data from hbo9 is required to protect that information to a security standard equal to or higher than the one we apply ourselves.
The hbo9 website and app use cookies and similar technologies to enhance the user experience and collect analytical data. Cookies are small text files stored on your device when you visit our platform.
We use four types of cookies:
You can manage your cookie settings through your web browser at any time. However, disabling certain cookies may affect the functionality and user experience of the hbo9 platform.
Your data security is our absolute priority. hbo9 implements multiple layers of technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction:
As an hbo9 user, you have certain rights regarding your personal data. We respect and facilitate the exercise of these rights:
Request a copy of all personal data we hold about you at any time.
Request correction of any inaccurate or incomplete information in your records.
Request deletion of your data, subject to applicable legal retention requirements.
Request that we restrict the processing of your data in certain legally permitted situations.
Receive a copy of your data in a machine-readable format for transfer to another platform.
Object to the processing of your data for direct marketing or analytics purposes at any time.
To exercise any of the above rights, please contact our privacy team via the official hbo9 support email. We will respond within 30 working days from the date your request is received.
Hbo9 retains your personal data only for as long as necessary for the purposes stated in this policy, or as required by applicable laws and regulations.
Once the relevant retention period has expired, your data will be securely deleted or anonymised so it can no longer be linked to you.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, our privacy team is ready to assist.
You can reach us through:
Hbo9 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any significant changes will be communicated via a notice on the platform or through your registered email. We encourage you to review this policy periodically.