Terms and Conditions HBO9 – Complete Platform Usage Guide

By accessing, registering, or using any part of the HBO9 platform — whether through the website or mobile app — you confirm that you have read and agreed to be bound by these Terms and Conditions. If you do not agree with any part of this document, please discontinue use of the HBO9 platform immediately.

These Terms and Conditions constitute the entire agreement between you and hbo9 regarding the use of the platform and supersede any prior agreements, representations, or understandings relating to the same subject matter. hbo9 reserves the right to amend, update, or improve these Terms and Conditions at any time without prior notice. It is your responsibility to review this document periodically.

To register and use hbo9 services, you must meet the following eligibility requirements:

• Aged 18 years and above on the date of registration.
• Not a resident or citizen of any country that specifically prohibits online gambling.
• Not currently or previously banned from using hbo9 services by management.
• Not holding more than one active account under the same name, IP address, or device.
• Register in a personal capacity only, and not on behalf of any business entity.

HBO9 reserves the right to request age and identity verification at any time. Failure to provide the requested verification documents within the specified timeframe may result in a temporary suspension or closure of your account.

Each user is only permitted to hold one account only at hbo9. Holding multiple accounts is strictly prohibited and may result in the closure of all associated accounts and forfeiture of any wins or remaining balance.

You are solely responsible for:

• Ensure your account details — including your name, phone number, and payment information — are accurate and up to date at all times.
• Keep your password confidential. hbo9 is not responsible for any losses resulting from unauthorized access caused by your own negligence.
• Notify hbo9 immediately if you suspect any unauthorized access to your account.
• Not transferring or sharing your account with any other party.

The KYC (Know Your Customer) process is mandatory before your first withdrawal is processed. Documents that may be requested include a copy of your identification card, bank statement, or proof of current address. All documents are handled with full confidentiality in accordance with hbo9's Privacy Policy.

HBO9 accepts deposits via a range of approved payment methods, including FPX, DuitNow, Touch 'n Go, Boost, Visa and Mastercard credit/debit cards, and cryptocurrencies such as Bitcoin and USDT.

• Minimum deposit is RM 10 depending on the selected payment method.
• All deposits must be made using a payment method registered in your own name. Depositing via another person's account or card is prohibited.
• HBO9 does not charge any processing fees for deposits; however, payment providers may impose their own charges.
• Deposit funds will be credited to your account after successful transaction verification, usually within a few minutes.
• HBO9 reserves the right to decline or reverse any deposit suspected of originating from fraud or suspicious activity.

For any deposit-related issues, please contact the hbo9 support team, available 24/7, and provide proof of transaction to speed up the review process.

Withdrawals from your hbo9 account are subject to the following conditions:

• Withdrawals are only processed to the same payment method used for the deposit, or to a verified bank account in your name.
• Your account must have completed the full KYC verification process before your first withdrawal can be processed.
• If a bonus has been received, the wagering requirement (rollover) must be fully met before any withdrawal from the bonus balance is permitted.
• HBO9 reserves the right to request additional verification for withdrawals exceeding certain limits as a standard security measure.
• Withdrawal processing times range from a few minutes to 24 hours, depending on the payment method and internal review process.

HBO9 offers a variety of bonuses and promotions from time to time. Each offer carries its own conditions that must be met, and the specific terms for each promotion are as stated on the relevant promotions page.

General terms applicable to all hbo9 bonuses:

• Each bonus may only be claimed once unless otherwise stated in the relevant promotion's terms.
• The welcome bonus is available to new members making their first deposit only.
• The wagering requirement (rollover) must be completed within the specified timeframe. Bonuses that expire without meeting the rollover conditions will be automatically forfeited.
• Any attempt to abuse the bonus system — including using multiple accounts to claim the same bonus — will result in bonus cancellation and potential account closure.
• HBO9 reserves the right to change, modify, or withdraw any promotion at any time without prior notice.
• HBO9's decisions regarding bonus eligibility and any promotion-related disputes are final.

All games available on the hbo9 platform operate according to the rules set by their respective game providers. Players are responsible for understanding the rules of each game before playing.

• All game outcomes are determined by a certified Random Number Generator (RNG) to ensure complete fairness.
• Any technical disruption or connection failure during an active game session will be handled in accordance with the game provider's policy. hbo9 will endeavor to restore interrupted sessions where possible.
• In the event of an error in the display of odds, payouts, or game results due to a technical failure, HBO9 reserves the right to void the relevant bets and return the original stake to the player.
• Confirmed and accepted bets cannot be cancelled by the player.

The following actions are strictly prohibited on the hbo9 platform and may result in immediate account closure and legal action where applicable:

• Using automated software, bots, scripts, or any unauthorized tools to access or interact with the platform.
• Colluding with other players to manipulate game outcomes, particularly in poker or live table games.
• Exploiting system errors, software failures, or game vulnerabilities to gain an unfair advantage.
• Using multiple accounts to claim bonuses or manipulate the promotions system.
• Any form of money laundering using the hbo9 platform.
• Spreading false or misleading information about hbo9 to third parties.
• Threatening, harassing, or behaving inappropriately toward hbo9 support staff or other players.

HBO9 reserves the right to suspend or close any player's account without prior notice if there is reasonable cause, including but not limited to:

• Violation of any section of these Terms and Conditions.
• False or incomplete registration information.
• Failure to provide the requested KYC documents within the specified timeframe.
• Suspicion of fraudulent activity or money laundering.
• Requests from relevant authorities.

Players may also close their own account at any time by contacting the hbo9 support team. Any valid balance (subject to withdrawal conditions) will be returned after the appropriate review process.

To the extent permitted by applicable law, hbo9 shall not be liable for:

• Any direct, indirect, or consequential losses arising from the use of or inability to use the platform.
• Service disruptions caused by system maintenance, technical failures, or force majeure.
• Losses resulting from unauthorized access to your account due to your own negligence.
• Any content or information provided by third-party game providers.

The hbo9 platform is provided "as is" and hbo9 makes no guarantee that the platform will operate without interruption or error at all times. However, we are committed to maintaining the highest possible uptime and resolving any technical issues promptly.

HBO9 takes our responsibility toward player well-being seriously. We believe gambling should be an enjoyable form of entertainment, not a source of stress or financial difficulty.

Self-exclusion tools available at HBO9:

• Deposit Limit: Set daily, weekly, or monthly limits on your deposit amount.
• Loss Limit: Cap the maximum amount you can lose within a set period.
• Break From Platform: Request a temporary break from 24 hours to several months.
• Self-Exclusion: Option to permanently self-exclude from the platform if required.

If you or someone you care about needs help with a gambling problem, please reach out to the HBO9 support team, who are trained to guide you to the right resources. All responsible gambling discussions are handled in full confidence and without judgment.

HBO9 reserves the right to amend, add to, or modify these Terms and Conditions at any time. Significant changes will be communicated to players via a notice on the platform or by registered email. Continued use of the platform after changes take effect constitutes acceptance of the updated terms.

Any dispute arising from or relating to these Terms and Conditions will first be resolved through hbo9's internal process. If an internal resolution is not satisfactory, the dispute will be resolved through binding arbitration in accordance with established procedures.

The Bahasa Melayu version of this document is provided for the convenience of Malaysian users. In the event of any discrepancy in interpretation, the English version shall serve as the definitive reference.